We are the inventor of the Belgian praline. Every day, our people continue to write the unique Neuhaus story. That story began in 1857, when Jean Neuhaus opened the very first boutique in the Queen's Gallery in Brussels. Quality and customer experience are at the heart of our business and that is exactly what our people do with heart and soul every day. The pride of working for the inventor of the Belgian praline is typical for each employee.
KEY RESPONSIBILITIES
As Boutique Manager, you are responsible for the day-to-day management of the Neuhaus counter within Selfridges. You will ensure exceptional service standards, drive commercial performance, and uphold Neuhaus' premium brand image and values. With a hands-on approach, you will lead by example on the shop floor, coaching and motivating your team to deliver an outstanding customer experience and achieve sales targets.
As we continue to grow our presence in the UK, we are looking for a dedicated Boutique Manager to lead our Neuhaus counter in Selfridges London. Located within one of the world's most iconic luxury department stores, this location welcomes a diverse mix of local customers, international visitors, and gifting shoppers. You will play a key role in creating memorable brand experiences, maximising every sales opportunity, and ensuring the Neuhaus counter consistently reflects our standards of excellence.
Lead, coach, and motivate your team to deliver an exceptional customer experience every day.
Drive sales performance through effective floor management, customer engagement, and proactive sales initiatives.
Ensure product availability through efficient stock monitoring, replenishment, and inventory control.
Maintain outstanding visual merchandising and presentation standards in line with Neuhaus brand guidelines and Selfridges requirements.
Oversee daily operations, including scheduling, administration, and compliance with store procedures.
Build strong relationships with Selfridges management and key stakeholders to ensure smooth collaboration and operational excellence.
Resolve customer queries and service issues professionally, turning feedback into positive customer experiences.
Identify opportunities to increase brand awareness, customer loyalty, and repeat purchases.
WHAT WE ARE LOOKING FOR
Proven experience in a leadership role in luxury retail or premium hospitality
You have the mind-set and spirit of an entrepreneur. You are focused on getting results and keeping costs under control Hands-on management style with strong organizational skills
Excellent communication in English
Ability to inspire a team and foster a collaborative environment
Flexibility to work weekends and bank holidays is essential (the Neuhaus counter operates in line with Selfridges opening hours: Monday to Saturday from 10:00 to 22:00 and Sunday from 11:30 to 18:00).
A genuine passion for fine food, gifting, and customer experience
WHAT WE OFFER
Full-time permanent position (40 hours/week)
Competitive salary and performance-based bonus
Employee discount on premium Neuhaus products
Ongoing professional development and a supportive team culture
A chance to represent one of Belgium’s most iconic chocolate maisons