We are the inventor of the Belgian praline. Every day, our people continue to write the unique Neuhaus story. That story began in 1857, when Jean Neuhaus opened the very first boutique in the Queen's Gallery in Brussels. Quality and customer experience are at the heart of our business and that is exactly what our people do with heart and soul every day. The pride of working for the inventor of the Belgian praline is typical for each employee.
KEY RESPONSIBILITIES
As Boutique Manager, you will be responsible for the day-to-day leadership of the boutique. You will ensure exceptional service standards, drive commercial performance, and uphold Neuhaus’ premium presentation and values. With a hands-on approach, you will coach, inspire and guide your team on a daily basis, so that together you achieve the commercial targets.
As we expand in the UK, we are looking for a dedicated Boutique Manager to lead our flagship store in St Pancras. This boutique is more than a store—it’s a destination. Located at one of London’s most iconic stations, it features a handcrafted chocolate statue that captivates tourists and commuters alike, as well as the complete Neuhaus selection, offering an immersive brand experience for gifting, indulgence, and discovery.
Lead, train, and motivate your team to deliver consistent excellence
Achieve commercial targets through strong floor leadership and proactive sales planning
Maintain optimal stock levels through accurate forecasting and timely ordering
Uphold high visual merchandising standards in line with Neuhaus etiquette.
Ensure a smooth boutique operation, including scheduling and staff planning
Handle client feedback and service issues with care and professionalism
Grow B2B opportunities and nurture relationships with corporate clients
WHAT WE ARE LOOKING FOR
Proven experience in a leadership role in luxury retail or premium hospitality
You have the mind-set and spirit of an entrepreneur. You are focused on getting results and keeping costs under control Hands-on management style with strong organizational skills
Excellent communication in English
Ability to inspire a team and foster a collaborative environment
Flexibility to work weekends and bank holidays (the opening hours of the boutique are 7 days a week, from 07h30 to 21h00; on Sundays from 09h00 to 18h00).
A genuine passion for fine food, gifting, and customer experience
WHAT WE OFFER
Full-time permanent position (40 hours/week)
Competitive salary and performance-based bonus
Employee discount on premium Neuhaus products
Ongoing professional development and a supportive team culture
A chance to represent one of Belgium’s most iconic chocolate maisons