We are the inventor of the Belgian praline. Every day, our people continue to write the unique Neuhaus story. That story began in 1857, when Jean Neuhaus opened the very first boutique in the Queen's Gallery in Brussels. Quality and customer experience are at the heart of our business and that is exactly what our people do with heart and soul every day. The pride of working for the inventor of the Belgian praline is typical for each employee.
TO DO
We are looking for 2 Full-Time Sales Advisors for our brand-new boutique in Kensington and 1 Full-Time Sales Advisor for our iconic Covent Garden boutique.
At Neuhaus, everything revolves around creating an unforgettable experience for every customer. This same vision is at the heart of our boutiques, where we strive to deliver exceptional service and create memorable moments every day. As a Sales Advisor, you are the face of Neuhaus for every guest who walks through our doors. You combine your passion for fine chocolate with warm, customer-focused service, helping to uphold and elevate the reputation of Neuhaus excellence within one of London's most prestigious shopping destinations.
Your role:
You actively contribute to achieving sales targets and take initiative by suggesting ideas and actions to boost performance.
You are a true brand ambassador with a genuine interest in our products. You enjoy sharing your knowledge and passion for chocolate with our customers, creating memorable moments with every interaction.
Our boutique is our calling card. You take pride in making sure our beautiful products are displayed with care and attention to detail, always reflecting the elegance and quality of the Neuhaus brand.
You are responsible for replenishing stock, maintaining excellent store presentation, and ensuring accurate opening and closing procedures for the till.
You help create a welcoming and luxurious shopping environment, ensuring every customer receives outstanding service.
TO BE
Passionate about providing outstanding, customer-focused service in every interaction.
Experienced in a similar retail or hospitality role, ideally in a premium or luxury environment.
Well-presented, elegant, and professional in both appearance and attitude.
Fluent in English; knowledge of additional languages is a strong advantage.
Curious and eager to learn. You may not know all our products yet, but you’re enthusiastic about discovering them and sharing that passion with others.
Flexible, reliable, and a strong team player.
Comfortable working on Saturdays and/or Sundays as part of your regular schedule.
Detail-oriented, proactive, and someone who takes pride in delivering excellence every day.
TO OFFER
A permanent full-time position (40 hours/week).
Competitive salary (£13.00 to £13.60 per hour) and performance-based bonus.
Employee discount on premium Neuhaus products.
Ongoing professional development and a supportive team culture.
The opportunity to represent one of Belgium’s most iconic chocolate maisons.
The chance to be part of a passionate team in either our exciting new Kensington boutique or our established Covent Garden location.
At Neuhaus, we're more than just a chocolate shop. We create moments of joy. If you're ready to be part of a team that delights customers every single day, we'd love to hear from you.